THE ART OF MEDIATION – LEVEL I

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MUCH MORE THAN TRAINING….

ACQUIRE THE SKILLS YOU AND YOUR ORGANIZATION NEED TO MOVE FORWARD

Through this level, you will find the necessary training for all the members of your company to start working on the cultural change that your company needs.

  • Duration:  three months
  • Dedication hours: 10 h
  • Format: Online
  • Start date: at your own pace

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¿Qué aprenderás?

  • WHAT WILL I LEARN?
  • Understand why conflicts occur.
  • Acquire knowledge, skills and abilities to prevent conflicts.
  • Develop effective communication and a more integrated, motivated and proactive work team.
  • Master social skills and communication techniques.
  • Improve the internal climate and incorporate the culture of dialogue in the company/team.
  • Feel comfortable in the face of conflicts, understanding their nature and knowing how to resolve them.

Contenido del curso

BEFORE STARTING
Authors of the Course. Presentation and objectives of the same.

MODULE 1. WHY DOES A LABOR CONFLICT ARISE?

MODULE 1. Unit 1 – How Beliefs Can Change Your Life

MODULE 1. Unit 2 – You just don’t listen to me! Conflict and emotions in communication

MODULE 1. Unit 3 – Do you know which ear you listen with?

MODULE 1. Unit 4 – What is my responsibility? Taking control of the conflict

MODULE 1. Evaluation

MODULE 2. NON-VIOLENT COMMUNICATION TO DE-ESCALATE CONFLICTS

MODULE 2. Unit 1 Red phone? Conflict escalation

MODULE 2. Unit 2 Nonviolent communication and self-empathy: 6 reasons and 4 steps

MODULE 2. Unit 3 Empathy: looking at the other with the eyes of the heart

MODULO 2. Evaluation

LEVEL 1 – GUIDE ON THE CONFLICT AND BIBLIOGRAPHY

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