THE ART OF MEDIATION – LEVEL I

Categorías: conflict resolution, Inglés, Mediation, nonviolent comunication

Lista de deseos

Acerca de este curso

MUCH MORE THAN TRAINING….

ACQUIRE THE SKILLS YOU AND YOUR ORGANIZATION NEED TO MOVE FORWARD

Through this level, you will find the necessary training for all the members of your company to start working on the cultural change that your company needs.

Duration: three months
Dedication hours: 10 h
Format: Online
Start date: at your own pace

WHAT WILL I LEARN?
Understand why conflicts occur.
Acquire knowledge, skills and abilities to prevent conflicts.
Develop effective communication and a more integrated, motivated and proactive work team.
Master social skills and communication techniques.
Improve the internal climate and incorporate the culture of dialogue in the company/team.
Feel comfortable in the face of conflicts, understanding their nature and knowing how to resolve them.

Contenido del curso

BEFORE STARTING
Authors of the Course. Presentation and objectives of the same.

MODULE 1. WHY DOES A LABOR CONFLICT ARISE?

MODULE 1. Unit 1 – How Beliefs Can Change Your Life

MODULE 1. Unit 2 – You just don’t listen to me! Conflict and emotions in communication

MODULE 1. Unit 3 – Do you know which ear you listen with?

MODULE 1. Unit 4 – What is my responsibility? Taking control of the conflict

MODULE 1. Evaluation

MODULE 2. NON-VIOLENT COMMUNICATION TO DE-ESCALATE CONFLICTS

MODULE 2. Unit 1 Red phone? Conflict escalation

U01. Beginning
U01. What are we going to see
U01. Red Phone? The escalation of the conflict

05:12
U01. Conclusion
U01. Exercise Part I
U01. Exercise Part II
U01. Exercise Part III
U01. Download documents
U01. Test
U01. Ending

MODULE 2. Unit 2 Nonviolent communication and self-empathy: 6 reasons and 4 steps

MODULE 2. Unit 3 Empathy: looking at the other with the eyes of the heart

MODULO 2. Evaluation

LEVEL 1 – GUIDE ON THE CONFLICT AND BIBLIOGRAPHY

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A course by

Mediadora y educadora social

Exercise 1: How observation, perception, beliefs and judgments affect our day to day when managing conflicts
Exercise 2: Do you know with which ears you listen? Exercise on 4 ears
Exercise 3: How I manage the face of conflict
Exercise 4: How I integrate nonviolent communication into my way of communicating
TWO INFOGRAPHICS FOR EACH UNIT
GUIDES, STORIES AND TALES TO REFLECT ON
Conflict Guide

IT´S FOR YOU, IF:
You seek to innovate, resolve and prevent how to deal with discrepancies. You want those responsible to be able to lead with values of empathy, active listening and resilience.
Your purpose is to create committed teams and strengthen the organization
You feel that you need to help improve relationships between departments, teams, managers and colleagues.
You know about the existence of the conflict in your organization, and you want to remedy it before it is too late.
You understand the value of the economic and emotional cost of having teams facing each other.
You have tried countless methods to motivate your team, but you still do not understand why they do not feel the colors of the company, perhaps you have a silent conflict that boycotts any action, have you thought about it?
You need to expand the training of managers and intermediate positions in an easy, practical and online way in skills that promote cooperation and good labor relations.