THE ART OF MEDIATION – LEVEL I
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MUCH MORE THAN TRAINING….
ACQUIRE THE SKILLS YOU AND YOUR ORGANIZATION NEED TO MOVE FORWARD
Through this level, you will find the necessary training for all the members of your company to start working on the cultural change that your company needs.
- Duration: three months
- Dedication hours: 10 h
- Format: Online
- Start date: at your own pace
Contenido del curso
BEFORE STARTING
MODULE 1. WHY DOES A LABOR CONFLICT ARISE?
MODULE 1. Unit 1 – How Beliefs Can Change Your Life
MODULE 1. Unit 2 – You just don’t listen to me! Conflict and emotions in communication
MODULE 1. Unit 3 – Do you know which ear you listen with?
MODULE 1. Unit 4 – What is my responsibility? Taking control of the conflict
MODULE 1. Evaluation
MODULE 2. NON-VIOLENT COMMUNICATION TO DE-ESCALATE CONFLICTS
MODULE 2. Unit 1 Red phone? Conflict escalation
MODULE 2. Unit 2 Nonviolent communication and self-empathy: 6 reasons and 4 steps
MODULE 2. Unit 3 Empathy: looking at the other with the eyes of the heart
MODULO 2. Evaluation
LEVEL 1 – GUIDE ON THE CONFLICT AND BIBLIOGRAPHY
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