Contenido del curso
BEFORE STARTING
Authors of the Course. Presentation and objectives of the same.
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MODULE 1. WHY DOES A LABOR CONFLICT ARISE?
MODULE 1. Evaluation
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MODULE 2. NON-VIOLENT COMMUNICATION TO DE-ESCALATE CONFLICTS
MODULO 2. Evaluation
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LEVEL 1 – GUIDE ON THE CONFLICT AND BIBLIOGRAPHY
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THE ART OF MEDIATION – LEVEL I
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We have designed this program with the aim of making it useful in your day-to-day work, both personally and professionally. Among other things, it will help you:

  • Understand why conflicts occur.
  • Acquire knowledge, skills and abilities to prevent conflicts.
  • Develop effective communication and a more integrated, motivated and proactive work team.
  • Master social skills and communication techniques.
  • Improve the internal climate and incorporate the culture of dialogue in the company/team.
  • Feel comfortable in the face of conflicts, understanding their nature and knowing how to resolve them.
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