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Welcome to this new module, where we will teach you how to prepare to be a good conflict manager in your company.
We will start with the 1st Unit: How beliefs change your life.
BEFORE STARTING
Authors of the Course.
Presentation and objectives of the same.
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MODULE 1. WHY DOES A LABOR CONFLICT ARISE?
MODULE 1. Unit 1 – How Beliefs Can Change Your Life
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MODULE 1. Unit 2 – You just don’t listen to me! Conflict and emotions in communication
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MODULE 1. Unit 3 – Do you know which ear you listen with?
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MODULE 1. Unit 4 – What is my responsibility? Taking control of the conflict
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MODULE 1. Evaluation
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MODULE 2. NON-VIOLENT COMMUNICATION TO DE-ESCALATE CONFLICTS
MODULE 2. Unit 1 Red phone? Conflict escalation
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MODULE 2. Unit 2 Nonviolent communication and self-empathy: 6 reasons and 4 steps
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MODULE 2. Unit 3 Empathy: looking at the other with the eyes of the heart
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MODULO 2. Evaluation
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LEVEL 1 – GUIDE ON THE CONFLICT AND BIBLIOGRAPHY
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