Contenido del curso
BEFORE STARTING
Authors of the Course. Presentation and objectives of the same.
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MODULE 1. WHY DOES A LABOR CONFLICT ARISE?
MODULE 1. Evaluation
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MODULE 2. NON-VIOLENT COMMUNICATION TO DE-ESCALATE CONFLICTS
MODULO 2. Evaluation
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LEVEL 1 – GUIDE ON THE CONFLICT AND BIBLIOGRAPHY
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THE ART OF MEDIATION – LEVEL I
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In conclusion

As we said at the beginning, there is not always a «reason». Our beliefs determine our impressions about the facts. Dealing with conflicts becomes easier if we manage to identify judgments and even generate alternative ones. We will not deny that this may require a lot of generosity and that sometimes it is an effort but, like everything else, practice makes it easier.

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