We have designed this program with the aim of making it useful in your day-to-day work, both personally and professionally. Among other things, it will help you:

• Acquire knowledge, skills and abilities to prevent conflicts.
• Promote mediation as a way of resolving conflicts in the business environment.
• Promote good business health, conflict management in all its forms and the consequent reduction of associated costs.
• Understand the different uses of mediation, negotiation and facilitation by applying it to different conflicts.